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Service 1st Employees Complete Enhanced Financial Counseling Certification Program

7/5/2018




Photo (L-R):  Sarah Zinga, Assistant Vice President Wilkes-Barre Market, Mary Jo Martin, Assistant Vice President Williamsport Market and Tom Rambo, Vice President Bloomsburg and Danville Markets

Three Service 1st Federal Credit Union employees recently completed the Enhanced Financial Counseling Certification Program (FiCEP) offered by the Pennsylvania Credit Union Association. Mary Jo Martin, Assistant Vice President Williamsport Market, Tom Rambo, Vice President Bloomsburg and Danville Markets, and Sarah Zinga, Assistant Vice President Wilkes-Barre Market, were among 18 fellow Pennsylvania credit union professionals to complete this training.
 
“The goal of the Financial Counseling Certification Program (FiCEP) is to train credit union employees to identify and help members in need of developing stronger financial habits, while providing objective insights and information they can use to help them gain the power needed to change their financial future,” said Karen Wood, Chief Experience Officer, Service 1st. “Service 1st recognizes that the day-to-day stress of poor financial habits can be tremendous and the impact on a member’s long-term financial future may be even more devastating. Damage to credit scores can increase the cost of borrowing, insurance rates, renting, obtaining additional credit for student loans, mortgages, and even job opportunities. This training provides our team with additional resources, so they may continue to have a positive impact on the financial lives of our members.”

During the program, participants were required to study booklets, and take part in corresponding webinars held throughout the month. In addition to the webinars, participants also took part in in-person training. A variety of topics were covered throughout the course including Financial Counseling Essentials, Special Issues in Financial Counseling, and Using Communication Skills During Financial Counseling.

The overall goal of this program was to train credit union professionals to identify and support members needing assistance in these areas, including providing members with the information they need to take control of their finances.

This was the second group of Service 1st professionals to attend this program.

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